1. General rule

Fees for a subscription period that has started are normally non-refundable because access and capacity are made available immediately. This does not affect mandatory legal rights.

2. Refunds we may provide

We may refund or credit duplicate payments, demonstrable billing errors, payments taken after an effective cancellation, or service failures where a written SLA provides a credit. Requests should be made promptly with the account and transaction details.

3. Exclusions

Refunds are not normally provided for unused time, forgotten cancellation, reduced usage, customer configuration problems, third-party outages, breach-related suspension or failure to export data before a published deletion date.

4. Payment-provider timescales

Approved refunds are returned through the original payment method where practical. Bank and provider processing times are outside our control.

Inventro is owned and operated by Example Company Ltd.