Important: This document forms part of the Inventro legal framework. Customers should retain a copy for their records.
1. Principle
Information is retained only while it is needed for service delivery, security, disputes, accounting or legal obligations.
| Record | Typical retention |
|---|---|
| Active account and inventory data | For the account lifetime |
| Expired trial data | Published grace period, then deletion or anonymisation |
| Payment and accounting records | Up to 7 years |
| Legal acceptance records | Account lifetime plus limitation period |
| Security and login logs | Normally up to 12 months, longer where needed for an incident |
| Support records | Normally up to 6 years |
| Backups | According to the active backup rotation |
2. Deletion
Deletion from live systems may not immediately remove information from encrypted backups. Backup copies expire through normal rotation and are not restored except for resilience or recovery.
3. Holds
Information may be retained longer where required for litigation, fraud prevention, tax, regulatory or security purposes.
Inventro is owned and operated by Example Company Ltd.